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Something isn't loading or looks out of date

A screen that's blank, stuck, or showing details someone changed a while ago comes down to a refresh or your connection. Work through these in order.

What to try​

  1. Pull down on the screen to refresh it.
  2. Look at the top of the screen. If it reads Your device is offline, you're reading saved data. Buttons disappear when you're offline
  3. Close OnStage fully, then open it again.
  4. Check you're in the right team: open Settings and tap Switch.
  5. Sign out and back in: Settings, then Sign out.

Good to know​

  • Your three nearest upcoming events, their items and their songs are saved on the device, along with any file you've opened. Those can show older details until you refresh.
  • Signing out clears downloaded songs and files. They download again the next time you open them.
  • If tapping something drops you back on Home, OnStage couldn't open it. Go to the matching tab and open it from there.
  • Still wrong? Send device logs and get in touch. Get a reference code for support