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Contact support

Support is at contact@getonstage.app.

If you can still open OnStage, send the message from inside instead. Your user ID travels with it, so nobody has to ask which account you're on.

Steps​

  1. Open Settings.
  2. Under General, tap Send Feedback. An email opens, already addressed to support and with your user ID in it.
  3. Write what you were trying to do.
  4. Write what happened instead.
  5. Add a reference code from device logs. Get a reference code for support
  6. Attach a screenshot if you have one, then send the email.

Good to know​

  • Leave the User ID line at the bottom of the email. It's what ties your message to your account.
  • Send from the device the problem happened on, so the logs and the code match.
  • If a button is missing rather than broken, check the four usual causes first. Why can't I do this? Start here
  • Writing from your own email works too. Mention your team name, so nobody has to ask.