13 docs tagged with "troubleshooting"

Which file types OnStage accepts, how to retry a failed upload, and what to check when a file won't open.

Why a blockout won't save: the day has passed, the end is before the start, or the reason is too long.

Editing options are hidden while you have no internet, and come back when you reconnect.

The address to write to, and how to send a report from inside OnStage so your user ID comes with it.

What to do when your events stop appearing in Google Calendar or Apple Calendar.

Send device logs from Settings and get the reference code support will ask you for.

The three usual reasons an event or song someone told you about isn't showing up for you.

What to check when OnStage stops sending notifications to your phone.

Why the Update Required message appears, why you can't skip it, and how to update from your app store.

What a failed message looks like, and how to send it again or clear it.

What to try when a screen is blank, stuck, or showing details that changed a while ago.

Four quick checks when a button is missing or an option won't open.

The three reasons a free month you expected can't be used yet.