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Get a reference code for support

Device logs are a record of what OnStage did on your device. Sending them gives you a reference code: quote that code and support can look straight at what happened to you.

Where: iPhone, iPad and Android only. Where each feature works

Steps​

  1. Open Settings.
  2. Under General, tap About.
  3. Under Device logs, tap Send device logs.
  4. Wait for the message Logs sent. Reference: followed by a short code.
  5. Write the code down or take a screenshot of it.
  6. Include it when you get in touch. Contact support

Good to know​

  • Send the logs right after the problem happens. The code points support to that moment.
  • The row shows Last sent with a date, so you can check it worked.
  • Export log file shares the log itself, for when support asks for the file rather than the code.
  • If you see Could not send logs. Please try again later., check your internet and send again. If you see No logs on this device yet., keep using OnStage until the problem happens again, then send.