10 docs tagged with "troubleshooting"

Which file types OnStage accepts, how to retry a failed upload, and what to check when a file won't open.

Editing options are hidden while you have no internet, and come back when you reconnect.

The address to write to, and how to send a report from inside OnStage so your user ID comes with it.

Send device logs from Settings and get the reference code support will ask you for.

The three usual reasons an event or song someone told you about isn't showing up for you.

Turn notifications on or off, see them behind the bell on Home, and what to check if they stop arriving.

Why the Update Required message appears, why you can't skip it, and how to update from your app store.

What to try when a screen is blank, stuck, or showing details that changed a while ago.

Connect your Google account so your OnStage events, rehearsals, and blockouts show up in your calendar. Choose what syncs, and fix it if it stops.

Four quick checks when a button is missing or an option won't open.